Section 1 – Delivery Considerations

Following insurance guidelines, all pallet deliveries are curb-side drops and you must have at least two able bodied people to offload your order. Drivers are NOT insured to offload into your place of work or site. Smaller orders will be sent via TUFFNELS and the driver will bring the order to your door.

Special access requirements should be outlined at the time of your order, if you have any restricted access such as size, weight or parking limitations or for any reason that an arctic sized wagon cannot reach your address you must inform us at the time of order so we can make arrangements for this. Any failed delivery on this basis will incur a re-delivery charge.

Any goods which are refused at the time of delivery and upon receipt back to us are shown to not contain faults or damages will be given a refund less the delivery costs.

At Cladding Monkey we work with the most reliable couriers to ensure delivery standards are maintained, although nearly all our deliveries arrive on time, none of our services are guaranteed due to potential delays such as traffic and weather and as such we strongly advise not to book installers or other work until your delivery arrives as we can not be held liable for any consequential loss.

No liability can be accepted for costs caused by late deliveries or for any other reason. Therefore we advise against booking trades for installations until goods have been received

Prior to use, please ensure that you inspect your goods prior to installation and that the goods are correct as per your order and that you are happy with the appearance and quality. Once the installation has started no claims for incorrect goods will be accepted. It is also the responsibility of the person installing your hygienic wall cladding to de-select any faulty or damaged boards prior to the installation as no claims for faulty of damaged boards can be accepted after the installation.

Section 2 – Damaged or Missing items

Before signing for goods, upon arrival check all parts of the order to ensure it has arrived in full and check for any damage during its transit. In the rare occurrence there is damage or missing items with your order, you must sign the delivery note as ‘damaged’ or “missing” and explain to what extent, if you then contact us we will look to replace damaged/missing items as soon as you make us aware. You must contact us with 24-48 hours. We cannot replace or refund any items if you take longer than 48 hours to notify us of any missing or damaged items.

Please note as with any delivery, if you sign the delivery note that you received the goods in good order we cannot then replace any damaged/missing packs packs after this stage.

IMPORTANT, If the driver does not give you any time to inspect please sign the delivery note as “damaged, unchecked or missing Items”. Always check what you are signing for as the delivery note for example will say 3 of 3 packages delivered.

Section 3 – Contact Information

Questions about the Terms of Service should be sent to us at Sales@claddingmonkey.co.uk or please feel free to call us on 01642 241777.