Delivery & Returns

Cladding Monkey offers a competitive and reliable delivery service. We can offer a delivery service to suits your needs which includes a economy 5-7 working day service, 2-3 day service and a next working day service. Prices are shown below.

 

OPTION1: Economy Delivery

£25+vat for ANY quantity, excludes colours and budget sheets. Is delivered on one of our fleet of vehicles and takes around 5-7 working days. Excellent value for money if time scale is not critical. You will receive a phone call the day before to book your delivery in.

 

OPTION2: 2-3 Day Delivery

Depending on value of goods, see chart below. Depending on value of goods, see chart below.

Purchase ValueDelivery Cost
£1 – £100£30+vat
£100 – £200£40+vat
£200 – £350£50+vat
£350 – £2000£80 +vat *Pallet delivery (£15 surcharge for any 10ft item added)
£2000+£85+vat * Pallet delivery (£20 surcharge for any 10ft item added)

 

OPTION2: Next Day Delivery

For all orders placed before 12noon for next working day delivery

Purchase ValueDelivery Cost
£1 – £200£65+vat
£200 – £300£75+vat
£300+£95+vat *Pallet delivery (£20 surcharge for any 10ft item added)

Delivery Times

Delivery times are between 8.00am & 6.00pm. Unfortunately, we cannot offer you an estimated time of arrival as we use a courier/pallet courier to deliver the goods if outside our area. If there is the likelihood of delay or we are unable to fulfil an agreed delivery date, we will contact you in advance to discuss alternative options. Any missed deliveries will incur a re-delivery charge. We have developed a very reliable carrier delivery service but it is possible due to unforeseen circumstances that an order may not reach its destination within the stated time frame, for this reason we strongly advise against booking installers until your goods have arrived, we cannot be held liable for any consequential loss and cannot be held responsible. This applies also to next day deliveries if for some unforeseen reason does not turn up on the day stated, no refunds will be given. By placing your order and selecting a delivery charge you agree to these conditions.

Please make us aware of any issues as soon as possible. Any goods refused at time of delivery, that are found undamaged once returned, will be charged for their return to the warehouse. We strongly advise you not to book installers until your hygienic cladding or accessories has arrived and you have checked it as we cannot be held liable for any consequential loss.

Delivery Considerations

Following insurance guidelines, all pallet deliveries are curb-side drops and you must have at least two able bodied people to offload your order. Drivers are NOT insured to offload into your place of work or site. Smaller orders will be sent via TUFFNELS and the driver will bring the order to your door.

Before signing for goods, upon arrival check all parts of the order to ensure it has arrived in full and check for any damage during its transit. In the rare occurrence there is damage or missing items with your order, you must sign the delivery note as ‘damaged’ or “missing”and explain to what extent, if you then contact us we will look to replace damaged/missing items as soon as you make us aware. Please note as with any delivery, if you sign the delivery note that you received the goods in good order we cannot then replace any damaged/missing packs packs after this stage.

Special access requirements should be outlined at the time of your order, if you have any restricted access such as size, weight or parking limitations or for any reason that an arctic sized wagon cannot reach your address you must inform us at the time of order so we can make arrangements for this. Any failed delivery on this basis will incur a re-delivery charge.

Any goods which are refused at the time of delivery and upon receipt back to us are shown to not contain faults or damages will be given a refund less the delivery costs.

At Cladding Monkey we work with the most reliable couriers to ensure delivery standards are maintained, although nearly all our deliveries arrive on time, none of our services are guaranteed due to potential delays such as traffic and weather and as such we strongly advise not to book installers or other work until your delivery arrives as we can not be held liable for any consequential loss.

No liability can be accepted for costs caused by late deliveries or for any other reason. Therefore we advise against booking trades for installations until goods have been received

Prior to use, please ensure that you inspect your goods prior to installation and that the goods are correct as per your order and that you are happy with the appearance and quality. Once the installation has started no claims for incorrect goods will be accepted. It is also the responsibility of the person installing your hygienic wall cladding to de-select any faulty or damaged boards prior to the installation as no claims for faulty of damaged boards can be accepted after the installation.

Damaged Faulty Goods

Any damaged goods MUST be signed as damaged on the delivery note; we will then make further arrangements with you to replace the damaged goods. If you are not happy with replacements to be sent out we will arrange a FULL refund within 7 working days once the goods have been returned back to us. IMPORTANT, If the delivery driver refuses time to check the goods for damages you MUST sign the delivery note as damaged. We cannot replace or refund items that have been signed for as complete under any circumstances.

Cancellations and Returns

You can return your order  providing it is in resalable condition. Returns must be accepted and booked in using our returns policy and procedure (please email us for a returns form) This gives you adequate time to check your order and inform us of your wish to return. Resalable condition will be checked when the order is returned. ALL RETURNS ARE THE RESPONSIBILITY AND EXPENSE OF THE CUSTOMER. All cancellation requests must be emailed to sales@claddingmonkey.co.uk

Pallet

All pallets must be removed along with the hygienic cladding sheets and kept by the customer for all pallet deliveries. Following insurance guidelines, all pallet deliveries are curb-side drops and you must have at least two able bodied people to offload your order. Drivers are NOT insured to offload into your place of work or site. Smaller orders will be sent via TUFFNELS and the driver will bring the order to your door.